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Steps to diagnose and resolve issues when you can't connect to the internet:

1. Check Cables: Ensure all cables (power, Ethernet) are securely connected to your modem and router.
2. Restart Devices: Power off your modem and router, wait 30 seconds, then power them back on. Wait a few minutes for them to fully boot.
3. Check Indicator Lights: Look at the lights on your modem and router. Refer to your device manual to understand what each light indicates (e.g., solid green for active connection).
4. Test Different Devices: Try connecting to the internet with another device (phone, laptop) to see if the issue is specific to one device.
5. Bypass Router (Advanced): If comfortable, connect your computer directly to the modem with an Ethernet cable to rule out router issues.
6. Contact Support: If none of the above steps work, it's time to contact OSHONET support.

Tips to improve your internet speed and optimize your network settings:

1. Run a Speed Test: Use a reliable speed test tool (e.g., Speedtest.net) to verify your current speeds.
2. Restart Router: A simple router reboot can often resolve temporary slowdowns.
3. Reduce Connected Devices: Disconnect devices that are not actively using the internet to free up bandwidth.
4. Check for Background Downloads/Updates: Ensure no large files are downloading or software updates are running in the background.
5. Optimize Wi-Fi Placement: Place your router in a central location, away from obstructions and other electronics that might cause interference.
6. Consider an Upgrade: If you consistently experience slow speeds below your subscribed plan, your plan might not be sufficient for your usage.

Guide to setting up your router and common fixes for router problems:

1. Initial Setup: Connect the modem to the router's WAN/Internet port, then connect your computer to a LAN port on the router. Follow the router's quick setup guide.
2. Access Router Settings: Open a web browser and type your router's default IP address (e.g., 192.168.1.1 or 192.168.0.1). Enter the default username and password (often found on the router's label).
3. Change Wi-Fi Password: For security, change the default Wi-Fi name (SSID) and password.
4. Firmware Update: Check your router manufacturer's website for firmware updates. Keeping firmware updated can improve performance and security.
5. Interference: Cordless phones, microwaves, and other Wi-Fi networks can interfere. Try changing your Wi-Fi channel in router settings.
6. Factory Reset: As a last resort, a factory reset can revert your router to its default settings, often resolving persistent issues. (Note: You'll need to reconfigure it afterward).